Technical Support - AGP


Does the AGP run under Windows95?

Can my copy of the AGP be configured to run with more than one SAK?

How can I find out what SAK my copy of the AGP is configured to run with?

The AGP doesn't seem to be able to find the SAK even though it is fitted.

I am having problems programming via GEMLAN-T.

I am having problems getting printouts from the AGP v2 Help file.

My AGP cannot see the SAK

My AGP sometimes crashes when I am monitoring the GEM.

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Does the AGP run under Windows95?

The AGP is a 32-bit application that has been designed to run under the following versions of Windows:

AGP v1.xx
The AGP will run under Windows 98 and later versions. It has been tested under Windows 95 and appears to run okay, however, depending on your individual machine's configuration, you may notice some idiosyncrasies or discrepancies.

Consequently we cannot guarantee that it will run 100% under Windows 95 and advise you to upgrade to a later version of Windows.

AGP v2.xx
The AGP will run under Windows 2000 or Windows XP. It has not been tested under Windows 95 or 98, but may run okay. Version 2.80+ of the AGP will not run under Windows NT.

AGP v3.xx
The AGP has been designed to run under Windows 2000 and XP. It has not been designed to run under or tested using other versions of Windows. Please note that versions of the AGP prior to 3.50 will have no further work done on them, however, we will still provide telephone support for these older versions.

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Can my copy of the AGP be configured to run with more than one SAK?

Yes. Your copy of the AGP can be configured to run with any one of up to sixteen different SAKs. If you need this requirement please inform us when you place your order.

Note: for each SAK your copy of the AGP will work with you will have to pay the price of a full system (standard or professional).

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How can I find out what SAK my copy of the AGP is configured to run with?

You must have an AGP SAK fitted to your computer's parallel or USB port (it doesn't matter if it is the correct one or not at this stage).

Next run the AGP from the Windows Start command line:

  1. Click on the Start button.
  2. Select Run...
  3. Type in the full path of where the AGP is located on your machine, or use the Browse... button to find it.
  4. Append the following command line option -i.
  5. Click on the OK button.

You will then be presented with a dialog box indicating the ID of the currently connected SAK and the ID(s) of those keys that your copy of the AGP is configured to run with.

When you click on the OK button the application will close and you must then fit the correct SAK and run the AGP in the normal way.

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The AGP doesn't seem to be able to find the SAK even though it is fitted.

The most likely reason for this is that the SAK driver was not installed correctly or has become corrupted.

On the installation CD there is the option to reinstall the SAK driver. Simply run the installation CD again with all options unchecked except for Reinstall SAK driver which should be checked.

Important Note
If you are installing onto a Windows 2000 (and possibly Windows XP) machine then you must be logged on with Administrator privileges in order to correctly install the various device drivers to access the SAK.

You will be required to reboot your machine upon completion of the installation process in order for Windows to recognise the new drivers.

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I am having problems programming via GEMLAN-T

Earlier versions of the GEMLAN-T module firmware did not support the programming interface. If you can make a connection to the GEMLAN-T module from a standard web browser such as Internet Explorer then the programming interface is enabled.

If you require a firmware upgrade for your GEMLAN-T module the please contact ALSTOM

Tel. +44 (0)1782 781010

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I am having problems getting printouts from the AGP v2 Help file

If you right-click from the topic tree in the AGP on-line help, click on the Print button or select Print... from the Options menu, you get a menu that includes an option for Print the selected heading and all subtopics. If this is selected all the page contents get jumbled together.

This is a known Microsoft bug in HtmlHelp. There appears to be no work round for this, however, the Print the selected topic option does work, so you will need to print out individual topics.

This has now been fixed in the versions 2.40 onwards of the AGP.

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My AGP cannot see the SAK.

This problem has been on some copies of Windows XP using Service Pack 2. Please download the following file and then follow the instructions below.

AGP_SAK_Drivers.zip (4MB)

Instructions

  1. Download the above file and copy it to your existing AGP directory.
  2. Unzip the two files in the zip file into the AGP directory.
  3. Click on the Windows Start button and select Run...
  4. Type the following without the quotation marks
    "c:\agp2\hinstall.exe -i".
    Where "c:\agp2" is your existing AGP directory.
  5. Click on the OK button.
  6. The new drivers will be installed and a message box displayed informing you that the operation was completed. Click on the OK button.
  7. You are now ready to run the AGP as normal, remember to ensure your SAK is connected to your computer. If you have any further problems please contact ATS.

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My AGP sometimes crashes when I am monitoring the GEM.

This problem has been noticed on some machines and is due to the way the AGP (which is a multithreaded application) interacts with the SAK. Sometimes the AGP checks for the presence of a SAK at the same time as there is a switch within the AGP between the multiple threads. Versions of the SAK driver used in the AGP prior to v2.90 were not thread-safe and thus could cause this problem.

The following download corrects this problem.

driver-install.exe (9MB)

Instructions

  1. Download the above file and copy it to your existing AGP directory.
  2. Run the file "driver-install.exe".
  3. You are now ready to run the AGP as normal, remember to ensure your SAK is connected to your computer. If you have any further problems please contact ATS.

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